We are proud to introduce Astrocyte –a digital practice management solution that will be offered exclusively to Investec’s existing medical professional clients with a Private Bank Account.
Everything you need to run your practice effectively is available on this one platform - you no longer need multiple systems.
Yes. Practice staff can choose which devices (desktop and mobile) they prefer to work on. It is also IOS and Android compatible, Apple friendly and built according to Microsoft standards.
Yes. You can create and manage your practice calendar, including clinical notes, client information and appointments.
Staff can create and manage patient accounts and do reconciliations against payments received. You can also get a quick view of outstanding payments and funds liable according to the debtor’s days (current, 30 days, 60 days etc). Get an overview of patient consultations vs patients invoiced.
Specialists can make notes on the system remotely and practice staff will get a notification of the codes captured. Claims can be submitted to medical aids directly. There’s no delay in the claims process.
Astrocyte integrates directly with the pathology laboratories (Ampath, Lancet and Pathcare), so blood results can be viewed electronically via Astrocyte.
Practice information and sensitive information are encrypted and protected. Information is stored offline and a back-up is stored in the cloud (done daily).
Only authorised devices and users can access practice information.
Multiple user access is also possible. The specialist can decide the level of access for each user.
If your practice has no internet connection, staff will be able to view, update and create information. The specialist can also remotely access the system to make clinical notes.
For peace of mind, Astrocyte can be used for audit, performance and management purposes. It is compliant with the HSPCA guidelines for good practice.
There is no need to buy new devices, but there are minimum IT requirements. The Astrocyte consultant will explain it in more detail.
Astrocyte is not available to pathologists, radiologists, oncologists, dental specialists, maxillofacial surgeons, general practitioners and allied healthcare professionals.
Unfortunately, you will have to capture all patient data (existing and new) again on Astrocyte. It does present a great opportunity to update patient information to ensure accuracy with medical history, claims etc.
There is a minimum of a one year contract with a three-month notice period.
Training will be provided to all practice staff and the specialist by a practice support consultant when the system is installed. At the first month-end, more in-depth training will be provided to facilitate these processes.
Yes, ongoing support will be available through a Helpdesk agent and the sales support engineer.